Privacy Policy
Privacy Policy
Effective Date: 21/03/2025
Company Name: ST Line Ltd
Company Number: 16332900
Registered Address: 7 Sheldon Close, Harlow, Essex, CM17 9QR
Contact Email: info@st-line.co.uk
1. Introduction
At ST Line Ltd, we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your data when you use our services — including accident management, fleet support, vehicle valuations, storage, and legal assistance.
2. What Information We Collect
We may collect and process the following data:
Personal details: Full name, phone number, email address, address, date of birth
Vehicle information: Registration number, make/model, insurance details
Accident/claim details: Dates, parties involved, circumstances, supporting documentation
Business information (if applicable): Company name, fleet details, contact persons
Legal correspondence: Letters, forms, or other documentation exchanged via solicitors
Website data: IP address, browser type, pages viewed (via cookies – see section 6)
3. How We Use Your Information
We use your data to:
Provide our services (e.g., manage claims, fleets, valuations)
Respond to enquiries and customer support
Connect you with our panel of solicitors or partners where required
Fulfil our legal and regulatory obligations
Improve our website and services
We do not sell your personal data to third parties.
4. Sharing Your Information
We may share your information with:
Our trusted solicitor partners and legal representatives
Insurance companies and claims handlers (where applicable)
Vehicle storage, recovery, and transport partners
Regulatory authorities or law enforcement (when legally required)
All partners are GDPR-compliant and contractually bound to protect your data.
5. How Long We Keep Your Data
We retain your data only as long as necessary:
For active cases: until completion plus up to 6 years for legal records
For enquiries: up to 12 months after last contact
For fleet clients: duration of service agreement plus up to 6 years
You can request deletion sooner, unless we are legally required to keep it.
6. Cookies & Website Tracking
Our website uses basic cookies to enhance your experience and understand how you use our services. These include:
Functional cookies (e.g., remembering preferences)
Analytics (e.g., Google Analytics to track site usage)
You can disable cookies in your browser settings at any time.
7. Your Rights Under GDPR
You have the right to:
Access the data we hold about you
Request correction or deletion of your data
Object to or restrict processing
Withdraw consent at any time
File a complaint with the ICO (Information Commissioner’s Office)
To exercise your rights, email us at info@st-line.co.uk
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we recommend reviewing it regularly.
9. Contact Us
If you have any questions or concerns about your privacy, contact us at:
📧 info@st-line.co.uk
📍 288 Romford Road, Forest Gate, E7 9HD